Shipping policy

Shipping Policy

Thank you for shopping at PINK SWAN! Please read our shipping policy carefully so you know what to expect when you place an order.

Processing Time

All orders are processed within 2–5 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. You will receive an email confirmation once your order has been shipped.

Shipping Times

Estimated delivery times after dispatch:

United States: 7–15 business days
Canada: 10–20 business days
International: 14–30 business days

Please note that delivery times are estimates and may vary due to customs processing, carrier delays, or other factors outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your order. We occasionally offer free shipping promotions — keep an eye on our store for updates!

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 3–5 business days for tracking information to update after you receive your shipping confirmation.

Customs & Import Duties

Some orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are the responsibility of the customer and are not included in our prices or shipping costs. Please check with your local customs office for more information.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us at [your email address] and we will do our best to resolve the issue. We are not responsible for delays caused by customs or carrier issues beyond our control.

Wrong Address

Please ensure your shipping address is correct at checkout. PINK SWAN is not responsible for orders shipped to an incorrect address provided by the customer.